I have a query about my order

We are sorry to hear you have a problem with your order.

Usborne books are distributed in the USA by Educational Development Corporation (EDC), including through their network of independent sellers which is called PaperPie (formerly Usborne Books and More). 

If you purchased Usborne books from the PaperPie website or directly from a PaperPie Independent Brand Partner, you'll need to contact PaperPie directly.

You will be asked to quote your order number (see your order confirmation email) so please have that to hand when calling, or quote it in your email.