What should I do if I receive a faulty Usborne book or product in the US?

Very occasionally, books are printed with pages upside down, the wrong pages, pages in a different language or even missing pages or missing components such as jigsaw pieces or stickers. If you have a faulty Usborne book or product, please return it to the retailer from whom you bought it in the first instance. They will replace it on our behalf.

If you bought from a PaperPie Brand Partner, please contact them via the PaperPie website.

If you have concerns about the safety of your product, please see our Safety Concerns article.

If you're based anywhere other than the USA, please read this FAQ.