I’ve got a faulty product

Very occasionally, books are printed with pages upside down, the wrong pages, pages in a different language or even missing pages or missing components such as jigsaw pieces or stickers. If you have a faulty product, please return it to the retailer from whom you bought it in the first instance. They will replace it on our behalf.

If you bought from PaperPie (formerly Usborne Books & More) please contact them via their website.

If you have concerns about the safety of your product, please see our Safety Concerns article.

If you're based anywhere other than the USA, please read our FAQ just for you.