How can I make a complaint or provide feedback to Usborne?

We are sorry to hear that you are unhappy with any aspect of our products or services.

Before contacting us, you may find that one of the following FAQs answers your question or helps you resolve the issue more quickly:

• Order queries: https://faqs-us.usborne.com/category/200-order-queries
• Faulty products: https://faqs-us.usborne.com/article/181-ive-got-a-faulty-product
• Mistakes in a book: https://faqs-us.usborne.com/article/144-theres-a-mistake-in-my-book
• Comments on the content of a book or product: https://faqs-us.usborne.com/category/143-questions-and-problems-with-books
• Product safety concerns: https://faqs-us.usborne.com/category/133-product-safety

If your concern is not covered by one of the FAQs above, please email help@usborne.com with details of your complaint. Our team will review your message and reply as soon as possible.